Kathleen Miller was asleep when the text message arrived from Southwest Airlines at 1:18 a.m. Sunday.
Your 7:30 am flight from Phoenix to Dallas has been canceled.
The Pennsylvania woman did not see her text message until she arrived at the airport, where Southwest officials directed her to a line to change reservations next to ticket counters.
she queued for 45 minutes and left with an unsatisfactory booking change option: a Tuesday flight.
“Fortunately we have relatives here in town,” Miller said. 4,444 stranded Southwest passengers across the country face a second day of massive flight cancellations by the nation’s largest national airline.
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Southwest has 1,018 flights Sundays from 2:00 pm cancelled. ET, according to flight tracker FlightAware. That’s 28% of the airline’s scheduled flights and by far the highest of any American airline.
American Airlines canceled 63 flights, or 2% of its operations, while Spirit Airlines canceled 32 flights, or 4% of its flights, according to FlightAware.
US airports with the highest number of flight cancellations for Sunday arrivals and departures are all major “hubs” in the Southwest, even if the airline doesn’t designate them as such: Denver, Baltimore, Dallas Love Field , Las Vegas and Chicago. Halfway.
The Southwest Airlines reservation change line at Phoenix Sky Harbor International Airport on Sunday, October 10. Southwest Airlines has canceled 4,444 more than 1,000 Sunday flights nationwide after canceling 800 on Saturday. 4,444 Southwest cancellations on Sunday exceed 808 cancellations on Saturday or nearly one in four flights. This during a busy travel weekend with a federal holiday on Monday.
The airline blamed problems with air traffic control and weather for the problem. In a statement Saturday, the airline was optimistic that its operations would improve, not deteriorate, on Sunday.
“We had a significant impact on Florida airports yesterday (Friday) evening after an FAA-imposed air traffic management program was implemented due to weather and resulted in a large number of cancellations. We are heading to the crews and customers displaced as soon as possible. We will continue to reestablish our network today and hope to be back close to normal operations on Sunday. ”
On Sunday, the FAA responded to statements from Southwest blaming air traffic control and weather issues. , without naming the airline, and stated that these problems were limited to Friday afternoons.
“There has been no reported shortage of personnel in FAA air traffic since Friday,” FAA spokesman Steve Kulm said in a statement. “Flight delays and cancellations ran for several hours Friday afternoon due to a widespread storm, military training and limited personnel in an area of ​​the Jacksonville Air Route Traffic Control Center.”

By Peter

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